Returns & Exchanges

At Nellie's, we want you to love every piece in your home, which is why we offer a 30-day return policy on all decor and furniture items. If your purchase isn't the perfect fit, we are here to help make the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to qualify for a full refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your box.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.